Refund Policy

Effective Date: September 6, 2024

At Dulaney Mobile, we are committed to providing exceptional service and delivering high-quality mobile app development solutions. We understand that situations may arise where a refund request is necessary. This Refund Policy outlines the terms and conditions under which refunds may be issued for our services.


1. General Refund Policy

All sales are final. Due to the nature of custom mobile app development, once work has commenced on a project, refunds are generally not available. However, we strive to ensure customer satisfaction and will work with you to resolve any issues or concerns.

2. Eligibility for Refunds

Refunds may be considered under the following conditions:

Non-Performance: If Dulaney Mobile fails to deliver the agreed-upon services due to factors within our control, a partial or full refund may be issued after a review of the project.
Failure to Initiate Project: If a project has been paid for but no development work has commenced, a refund may be requested within 10 business days from the payment date.
Technical Issues: If there are significant, unresolvable technical issues with the final product that cannot be fixed within a reasonable time frame, a partial refund may be considered at Dulaney Mobile’s discretion.

3. Non-Refundable Items

The following items and services are non-refundable:

Deposits or Initial Payments: Any deposits or initial payments made to initiate a project are non-refundable once development work has begun.
Monthly or Annual Maintenance Fees: Fees for ongoing app maintenance, updates, and support services are non-refundable once the service period has started.
Third-Party Services: Any third-party services or integrations purchased as part of the app development process (e.g., hosting, APIs, software licenses) are non-refundable.

4. Requesting a Refund

To request a refund, please contact us via email at info@dulaneymobile.com. Your request must include:

The reason for your refund request
Details about the project or service in question
Supporting documentation, if applicable

Refund requests will be reviewed and processed within 15 business days. We may request additional information during the review process to assess eligibility.


5. Refund Processing

If a refund is approved, it will be issued via the original payment method within 10 business days of approval. Please note that refund
processing times may vary depending on your payment provider.


6. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting the updated policy on our website.

7. Contact Information

If you have any questions or concerns about this Refund Policy, please contact us at:

Dulaney Mobile
PO Box 5381
Goodyear, AZ 85338
Phone: (480) 339-6021
Toll-Free: (877) 317-2750
Email: info@dulaneymobile.com